Free changes

This option is only available for Spain peninsula. For other locations you must make a return and a new order.

We offer you the possibility of exchanging products without having to send us what you return. In addition, it is not necessary that the garments that you return be the same as those that you want to acquire, nor is it necessary that you process it as a return.

The term to process a change is 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To do this, simply make a new order with the new items you want to buy and in the "order comments" field, which appears when making the purchase, write "order with return".

Thus, the carrier will collect the garments that it returns at the same time that it makes the new delivery.

It is very important that you write in the comments field for the order, which appears when making the purchase, that it is a "return order". If not, the carrier will not be able to pick up what you return.

To do this, please put the garments you are returning in a box or bag. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

It is not necessary to include any document, the carrier already has the necessary information.

Exchanges are always free for Spain peninsula, so if the amount of your exchange order does not reach €45, we will refund the shipping costs.

We will proceed to make the reimbursement of the returned products using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.

Remember that we cannot accept changes of:

-The supply of goods made according to the specifications of the consumer and user or clearly personalized.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Returns, right of withdrawal

You have the right to withdraw from this contract within a period of 30 calendar days without the need for justification. The withdrawal period will expire 30 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify us:

your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us or to

without undue delay and, in any event, no later than 14 calendar days from the date on which you Communicate your decision to withdraw from the contract. The term will be considered met if the goods are returned before the term has expired.

You must bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made according to the specifications of the consumer and user or clearly personalized.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Withdrawal form model

(you only have to complete and send this form if you wish to withdraw from the contract)

– To the attention of Teixits Blanc-Color, S.L., Avda. Cortes Valencianas 87, 46650 Canals, Spain, telephone 962244427 and email address ferrysonline@ferrys.es

– I hereby inform you/we communicate (*) that I give up my/we give up our (*) contract of sale of the following good

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

- Date

(*) Delete as appropriate

Legal guarantee of conformity and commercial guarantees

If you want to return a product because it has a defect or there has been a shipping error, the claim must be made within the first 48 hours after receiving the order.